Contacts


  1. General information
  2. System contacts
  3. Helpdesk groups
  4. Legal contacts
  5. Postal address

 

1. General information

There’re various ways to get in touch with the Aioe.org administrators but each one is intended for a specific topic and must be used only for that puropose. Those requests that are sent in many different ways at the same time are rejected before being considered. Everybody should consider before sending his garbage that the misuses of system contacts is a serious abuse because it wastes the administrators’ time without a valid reason.

Please do not send complaints to other addesses than abuse@aioe.org

 

2. System contacts

Those who need to get in touch with aioe.org administrators should use email messages to contact us. Various email addresses, which are checked at least once a day by an human,  are provided at this purpose.

  1. Abuse Desk
    All complaints against articles sent through this site must be sent to abuse@aioe.org.
    The Complaint Guide explains how to write a good complaint and everybody should follow those guidelines.
     
  2. Technical Contact
    All technical requests must be sent to usenet@aioe.org. This email address should be used almost only by newsmasters for communications about USENET feeds or hierarchies. Casual users don’t need it.
     
  3. Main administrator’s contact
    The main Aioe.org administrator has got a public email address (estasi@aioe.org) that could be used to contact him. This email address should be used only in a few circumstances:
    • If the NNTP server is unreachable and there’s no other option to get in touch with him
    • By his personal friends
    • When somebody needs some special service about the NNTP service and it’s requested a valid email address to confirm that request

 

3. Helpdesk groups

Those who need help must send their requests to the helpdesk groups instead of sending email messages to the administrators' personal addresses. There’re various newsgroups that can be used:

 

All users are able to send their articles to all assistance groups even if they have been banned from other newsgroups and even when they have reached the maximum limit of sent messages per day.

 

4. Legal contacts

All legal communications must be addressed to usenet@aioe.org
Everybody should remenber that USENET articles are identified only through their Message-ID which is univocal for each message. In order to make possible for adimistrator to process the incoming requests, messages-id must be always provided.

 

5. Postal address

Those who need to send postal mails must address their missives to

Aioe.org c/o Paolo Amoroso
Via Leonida Rech 80
00156 Roma - Italy